These Terms & Conditions govern your use of birdspikes.ae.org and any purchase you make from Bird Spikes UAE (a division of Caruso Consulting Co Ltd, "we", "us" or "our"). By using our website or placing an order, you agree to these terms. Please read them carefully.
Use of the Website
You may use our website for lawful purposes only. By accessing the site you agree that you will not:
- Use the site in any way that breaches applicable laws or regulations.
- Attempt to gain unauthorised access to our systems, or interfere with the site's operation or security.
- Copy, reproduce or redistribute our content (text, images, branding and design) without our written permission.
- Submit false information or impersonate any person or entity.
All content on this website, including the Bird Spikes UAE name, logo, product imagery and copy, is our property or that of our licensors and is protected by intellectual property laws.
Products & Descriptions
We take care to describe our products accurately, including materials, sizes, coverage and what comes in each pack. Product photos are for illustration, so slight differences in colour and finish are normal. Deterrent performance depends on the site, the species and correct installation, so anything we say about results is general guidance.
Pricing
All prices are shown in UAE dirhams (AED) and include VAT where applicable. We make every effort to ensure prices are correct at the time of publishing. If we discover an error in the price of an order you have placed, we will contact you to confirm whether you wish to proceed at the correct price before dispatching.
Orders & Purchase Terms
- Placing an order constitutes an offer to purchase. A contract is formed once we confirm and dispatch your order.
- We reserve the right to refuse or cancel any order, for example where stock is unavailable or where we suspect fraud. If we cancel an order you have paid for, we will issue a full refund.
- You are responsible for providing accurate delivery and contact details. We are not liable for delays or failed deliveries caused by incorrect information.
Payment & Security
Payment is taken at checkout through our secure, encrypted (SSL) payment providers. We do not store your full card details. Your order will be processed once payment is authorised.
Shipping, Returns & Cancellations
Delivery times, coverage areas, and full return and refund conditions are set out in our Shipping and Refunds & Returns pages, which form part of these Terms.
Limitation of Liability
To the fullest extent permitted by law:
- Our total liability arising from any order is limited to the amount you paid for the products in that order.
- We are not liable for indirect, incidental or consequential losses, or for loss of profit, data or opportunity.
- We provide the website "as is" and do not guarantee it will always be available, uninterrupted or error-free.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be excluded under applicable law. These Terms do not affect your statutory consumer rights.
Governing Law
These Terms are governed by the laws of the United Arab Emirates. Any disputes will be handled by the courts of the United Arab Emirates. Your statutory rights as a consumer under the UAE Consumer Protection Law (Federal Law No. 15 of 2020) and its Implementing Regulation remain unaffected.
Changes to These Terms
We may update these Terms from time to time. The version published on this page at the time you place an order is the version that applies to that order.
Questions about these terms? Email theteam@birdspikes.ae.org or call +66 098 391 3877. Our team is happy to help.
Contact Us
Bird Spikes UAE, a division of Caruso Consulting Co Ltd
UAE address: GQC Sky Tower, Level 35, Reem Island, Abu Dhabi, United Arab Emirates
Registered address: Suite 3, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi, 76000, Thailand
VAT ID: 0765554000332
Email: theteam@birdspikes.ae.org
Phone: +66 098 391 3877